Capita Customer Solutions has appointed Paul McSweeney as its new chief operating officer as the company seeks to build and grow its capabilities. Paul joins Capita from Turas Nua, and was previously chief operating officer for Dublin Midlands Hospital Group and CEO of the Local Government Management Agency. He also has significant private sector experience, having worked for Microsoft in various positions for more than a decade. He has been appointed to oversee the deployment of Capita Customer Solutions’ strategy, formerly SouthWestern, as the company seeks to draw on the expertise and scale of the wider Capita group under its new branding.

SouthWestern was acquired by Capita in August 2014 and announced it would begin trading as Capita Customer Solutions earlier this month. Capita has also announced the formation of Capita Ireland, a move to bring together many of its businesses in the Republic of Ireland

Capita Customer Solutions also confirms that it has appointed Ailish Hansen to the new role of client relationship director, signalling Capita’s commitment to building strategic partnership with valued clients, and delivering solutions which best fit each client’s individual needs. Ailish was previously global relationship manager for business networking site LinkedIn.

Paddy Morrisey, managing director of Capita Customer Solutions, said: “Both Paul and Ailish bring with them a wealth of experience
which will help underpin Capita’s commitment to delivering outstanding client solutions.
“They join at a crucial time for the company, and will help build on our strong reputation as the leading provider of outsourced managed services in the Republic of Ireland. I am delighted to have them both on board and look forward to working with them as we steer Capita Customer Solutions forward, during what is clearly an exciting juncture in the development of the company.”